1. Eligibility for Returns
At Luna Luxe, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return any unopened and unused items within 30 days of the purchase date. To be eligible for a return, products must be in their original packaging and in the same condition as when you received them.

2. Non-Returnable Items
Certain items are not eligible for return, including:

• Products that have been opened, used, or tampered with.
• Items purchased on final sale or during special promotions.
• Gift cards or other promotional items.

3. Return Process
To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with return instructions, including the address where you should send the item(s). Please note that customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges
If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item. We do not offer direct exchanges but will refund your original purchase once the returned item is received and processed.

6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with details and photos of the issue. We will work quickly to resolve the problem by offering a replacement or a full refund, including shipping costs.

7. Late or Missing Refunds
If you haven’t received your refund after the specified time, first check with your bank or credit card company. If the refund has not been posted, please contact us, and we will assist you in resolving the issue.

8. Contact Us
For any questions or concerns about our Returns Policy, please reach out to our customer service team. We are here to help and ensure your satisfaction with Luna Luxe.