Terms and conditions
1. Introduction
Welcome to Luna Luxe. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or using any of our services. If you do not agree with any part of these terms, you may not use our website or services.
2. Eligibility
To make a purchase or use our services, you must be at least 18 years old or have the consent of a legal guardian. By placing an order, you represent and warrant that you meet these requirements.
3. Product Information
We strive to ensure that all product descriptions, images, and pricing on our website are accurate and up-to-date. However, errors may occur, and we reserve the right to correct any inaccuracies, omissions, or pricing errors at any time, without prior notice. All products are subject to availability, and we reserve the right to limit quantities or discontinue any product at our discretion.
4. Orders and Payment
By placing an order, you agree to provide current, complete, and accurate information for all purchases made through our website. We accept various payment methods, as listed during checkout. Your order will be processed once payment is confirmed. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or unauthorized transactions.
5. Shipping and Delivery
Shipping times and costs are calculated based on your location and selected shipping method. While we strive to meet estimated delivery times, we are not responsible for delays caused by shipping carriers, customs, or other unforeseen circumstances. You will receive a tracking number once your order has been shipped.
6. Returns and Refunds
Please refer to our Returns Policy for detailed information on returns, exchanges, and refunds. By making a purchase, you agree to comply with the terms outlined in our Returns Policy.
7. Intellectual Property
All content on the Luna Luxe website, including text, images, logos, and graphics, is the property of Luna Luxe or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.
8. User Conduct
You agree not to use our website for any unlawful purpose or in any way that could harm, disable, overburden, or impair our services. You are prohibited from attempting to gain unauthorized access to any portion of our website or to any systems or networks connected to our site.
9. Limitation of Liability
To the fullest extent permitted by law, Luna Luxe shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website, products, or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
10. Indemnification
You agree to indemnify, defend, and hold harmless Luna Luxe, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of our website, products, or violation of these terms and conditions.
11. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these terms shall be brought exclusively in the courts
12. Changes to Terms
Luna Luxe reserves the right to update or modify these terms and conditions at any time, without prior notice. Your continued use of our website and services following any changes constitutes your acceptance of the new terms.
13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us. We are here to assist you and ensure your experience with Luna Luxe is positive.